Terms & Conditions
Once you have chosen your program, please read this terms and conditions as your booking is subject to the terms listed below. A contract is entered into once PUREQ EXPERIENCES receives your booking form and deposit, and we accept and confirm the booking. Please note that travel arrangements are not confirmed until stated so in writing by PUREQ EXPERIENCES.
The contract is between PUREQ EXPERIENCES and the CLIENT, being any person travelling or intending to travel on a tour operated by us. You, the client are subject to have read and understood our travel policy outlined below.
An appropriate deposit per person for the chosen program is requested at the moment of the booking. This deposit is non-refundable in case of cancellation by the client.
Nonrefundable deposit to confirm your reservation.
FOR UNIQUE PACKAGE TOURS:
- Deposit: 25 % of the program price per person
FOR UNIQUE ADVENTURE JOURNEYS:
- Deposit: USD 225 dollars per person
The prices quoted on our website/or in our email are for payment by cash, bank transfer or credit charge (the latter methods subject surcharge).
The balance FOR UNIQUE PACKAGE TOURS must be paid PUREQ EXPERIENCES 30 days prior to departure. If you book less than 30 days before departure, your entire balance is due at the date of booking.
The balance FOR UNIQUE ADVENTURES have to be paid prior to departure in a date that will vary according to the program that you are booking and the indications that you will receive from your travel consultant.
CANCELLATION BY US
Pureq Experiences reserves the right to cancel a program in case any of the following circumstances occur:
Client’s failure to pay the due balance in a date that will vary according to the program (according the booked program) prior to the departure date. In this case, the client will not have any right for the deposit refund.
Force majeure: Impossibility to operate the program due to unusual or unforeseen circumstances outside PUREQ EXPERIENCES ´ control. Delays in departures on travel arrangements caused by technical problems, weather conditions, over-booking or closure of a hotel, strikes, riots, decisions by State Governments or Tourist Organizations altering the itinerary, the duration of the time spent in a city or even omitting a city or part of the itinerary due to the local situation. In such cases, PUREQ EXPERIENCES will propose viable solutions to operate the program or comparable travel arrangements. If any of the circumstances listed above occur during the course of the tour, we reserve the right to alter the scheduled itinerary accordingly and no compensation will be paid. We will make every reasonable effort to provide you with the booked program arrangements but changes may occur. If they are significant we shall, if possible, inform you before the departure date.
Again, we will offer comparable alternative arrangements. All additional expenses derived will be at the expense of the client. Please note that PUREQ EXPERIENCES will not be liable to reimburse additional expenses undertaken by the client in preparation for the tour, this including international tickets, used mileage awards and fees, cost of visas, immunizations, shots, among others.
ALTERATIONS BY YOU
If the client requests any amendments to the initial travel arrangements once a booking is confirmed, no amendment fee will be payable unless the program changes its nature significantly. Upon request of additional services such as train tickets, domestic airfare, etc., PUREQ EXPERIENCES will charge an additional $30.00 for each solicited service. If due to the amendment, PUREQ EXPERIENCES should have to assume significant communication charges or other expenses, these would be payable by the client. If amendments are requested after the commencement of the tour, PUREQ EXPERIENCES will do its best to implement them, but we cannot guarantee that it will be possible. In the event of such an amendment being made, the client will be liable for any cancellation/retention charges that may be levied for the previously booked service and for any costs incurred by PUREQ EXPERIENCES in attempting to secure any revised arrangement.
CANCELLATION BY YOU
In case of cancellation by the client, this should be notified to PUREQ EXPERIENCES in writing. Please note that the program deposit is non-refundable. Such notification will only be deemed to have been given on receipt of your letter or e-mail, since we can only act on receipt. Please state the reason for cancellation as you may be covered by your insurance policy.
FOR UNIQUE PACKAGE TOURS:
If notification of cancellation is received more than 31 days before the departure, the client will only lose the deposit. For notifications received within 30 days of departure, cancellation charges are as follows:
- Until 31 Days: 25% of program price per person
- 30 to 16 Days: 75% of program price per person
- 15 to the Day of Departure 100% of program price per person
FOR UNIQUE ADVENTURE JOURNEYS:
If notification of cancellation is received more than 2 days before the departure, the client will only lose the deposit. For notifications received within 2 days of departure, cancellation charges are as follows:
2 days to the Day of Departure 100% of program price per person
Cancellations received Fridays for program departures that weekend (Saturday, Sunday or Monday) will be treated as day of departure cancellation. We cannot give any allowance or refund for meals, rooms, excursions, etc. not taken, when these are included in the price of the tour. No refund can be made on lost, mislaid or destroyed travel tickets or vouchers. There will be no refunds made for cancelled or unused services whatsoever.
Any reimbursement expenses derived from a cancellation by you will not be assumed by PUREQ EXPERIENCES.
ACCEPTANCE OF RISK
Some of PUREQ EXPERIENCES’ itineraries have been designed to provide participants with an exposure to the true nature of the environment visited. They therefore involve an element of personal risk and exposure to potential, which could result in physical or emotional injury, paralysis, death, or damage to the client, his/her property or to third parties. The client understands that such risks simply cannot be eliminated without jeopardizing the essential qualities of the activity and therefore assumes them as part of the tour. The client accepts that he/she is aware of his physical and health condition and that, under the knowledge of this he/she decides to undertake the abovementioned risks. The client excludes PUREQ EXPERIENCES from any responsibility linked to any accident or injury that may occur associated to the clients’ health, physical condition or other.
AUTHORITY ON TOUR
At all times the decision of the company’s guide or representative will be final on all matters likely to endanger the safety and well being of the tour group.
The client must at all times strictly comply with the laws, customs, and foreign exchange and drug regulations of Peru. Should the client fail to comply with the above, or should the client interfere with the well being of the group then the guide or company representative may order the client to leave the tour without recourse to any refund.
It is the responsibility of the individual traveler to secure the proper documentation prior to joining the program. The client must be in possession of a valid passport with at least six-month validity from the date of entry and all visas required for the whole of the journey. Any information or advice given by the company on visas, vaccinations, climate, clothing, baggage, special equipment, etc. is given in good faith but without responsibility on the part of the company.
We strongly recommend that you have your own travel insurance, including repatriation services prior to booking one of our treks or tours. Please see cancellation policy above. If you are unable to travel and have travel insurance then these deposits should be covered. (you need to check your policy) Passengers have responsibility to ensure that their travel or medical insurance policy covers the activity in which they are participating. Please note that the non-refundable deposit should be able to be recuperated through a travel insurance claim in the case of accident or illness. Repatriation insurance will insure that you are able to fly home in the event that you need emergency medical treatment in your home country and may provide you with a medical practitioner for the flight or required medical equipment.
The company shall not be liable for any damage or loss if the failure to carry out the contract is:
- Attributable to the client
- Attributable to a third party unconnected with the provision of the services contracted for and the event is unforeseeable or unavoidable
- Due to unforeseen and unusual circumstances beyond the company’s control, the consequences of which could not have been avoided even if all due care had to be exercised. The company will do its best to minimize the effects of matters outside its control, but cannot accept any liability for these matters which include political disputes, border closures, and refusals of visas, industrial action, delayed flights, unforeseeable climate, strikes, war, civil disturbances, natural disasters, government actions, mechanical failures or any acts of God, among others. The client accepts to assume all extra costs derived by any of these factors.
PUREQ EXPERIENCES directly operates part of the services included in a program but also makes arrangements with airlines, hotels and other independent parties to provide you with the travel services you purchase. We do take all reasonable steps to ensure that organizations providing services maintain our quality standards. However, these parties are independent suppliers over whom we have no direct full control.
PUREQ EXPERIENCES can therefore not accept liability for negligence of the staff of these organizations. The participant waives any claim against PUREQ EXPERIENCES for any damage to or loss of property, injury or death due to any act or negligence of any airlines, surface transportation company, hotels or any person rendering any of the services or accommodations included.
PUREQ EXPERIENCES cannot be held responsible for any claim, losses, damages or delay of baggage or other properties, inconvenience, loss of enjoyment, upset and disappointment, distress or frustrations, whether physical or mental, resulting from the act or omission of any party providing the services. In the event of any service being withdrawn by any of our suppliers, PUREQ EXPERIENCES shall have no responsibility beyond refunding all monies paid by the participant for that service.
When you travel with an airline, the conditions of carriage of that airline will apply. These conditions are the subject of international agreements and may limit or exclude liability. PUREQ EXPERIENCES is not liable for any expenses or consequences resulting from flight delays, cancellations or missed connections, and such expenses shall be borne by the client.
CLAIMS AND COMPLAINTS
If a client has a complaint against PUREQ EXPERIENCES, the client must first inform the tour conductor, guide or company representative while on the tour in order that the guide/representative can attempt to rectify the matter. Any further complaint must be put in writing to the company within 7 days of the end of the tour.
For all claims or disputes shall be exclusively in Cusco, Peru, whose courts, using Peruvian Law, shall have exclusive jurisdiction. Damage claims against PUREQ EXPERIENCES shall be limited to the value of the particular item in dispute.
Any liability is limited to the full price paid for the tour. In all cases the company specifically excludes all liability for indirect, incidental or consequential loss or expense including loss of profits.
PUREQ EXPERIENCES assumes responsibility for representations it makes, but not for those made by others and including, but not limited to, any employee of PUREQ EXPERIENCES or any independent travel agent.
Payment for reservations on any PUREQ EXPERIENCES program or tour shall constitute consent to all the provisions in the Booking Terms & Conditions set out herein and is binding on all tour and travel participants.